Book a viewing

Viewings available 5 days a week (Mon-Fri 9am-5pm evenings and weekend viewings available on request)

View the Media Hub

Below you’ll find all of the documents you’ll need to commence the procedure with your new home

File a Maintenance Issue

Our in-house contractor is on hand to help you. Fill in the form and we’ll get back to you as soon as possible

Tenant Fees & Charges

Lost Keys

If you lose your keys we will charge you for a replacement. This may result in the locks being changed which is a higher price.

£25 Per key + VAT

Tenancy Switch

If you are no longer in a position to live in the property, but are still within your fixed term, we may allow you to leave if you can find a replacement (Subject to agreement from the landlord)

£50For new tenant + VAT

Tenants Checklist

Know Your Budget

It is important to know how much you can afford monthly on the rent. You must remember that you will also be liable to pay for your own utilities (unless bills are included) i.e. gas, electricity, water, TV licence and council tax. Budgeting is essential.


When choosing a property, you should try to look for an area that is convenient for you i.e. close to work, local amenities, transport links etc. Check our area guides for more information.

Furnished or Unfurnished?

Always check the description to see if the property is furnished or unfurnished.

Dates of Availability

Check the property is available for the date that you would like to start your tenancy.

Area Guides

How to Rent Guide

Download the guide for How to Rent in England

Sample Tenancy Agreement

View a sample tenancy agreement so there are no surprises when you find your perfect home

Request your inventory

Misplaced it? Don’t worry. One of our agents can email it over to your (see additional charges)

Complaints procedure

Got a problem? View our complaints procedure to get your issue sorted

Questions & Answers

Looking for somewhere new to live can be a daunting task but here at Katie Homes Ltd we aim to make it as simple and as stress free as possible. Take a look at the advice below and if we haven’t answered your question, just give us a call and a member of our team will endeavour to help.

Getting Started
How do I book a viewing?

Make a list of the properties you would like to see and give us a call to arrange a viewing.

We can show you as many properties as you like, all in one viewing. Don’t worry if you don’t have transport – we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will take you to the property.

We will arrange accompanied viewings 5 days a week (Mon-Fri 9am-5pm evening and weekend viewings available upon request) at a time that suits you.

Do I need to meet the landlord?

In most cases you will not meet the landlord as we are the agents, you deal with us. We will manage all negotiations between yourself and the landlord and ensure all the paperwork is completed for your tenancy.

I want to take the property, what do I do now?

Once you have confirmed that you want to take the property for the agreed rent we require the following from you.

  • Holding fee (equivalent to one weeks rent)
  • Previous landlord reference
  • Employer reference
  • Guarantor (if student or self-employed)
  • Copy of a bank statement (3 months bank statements or pay slips)
  • Copy of photo ID

You can come into the office to complete these forms, or we can do everything via email.

What is an inventory?
On your move in date you will be provided with an inventory accompanied with photographs. This is one of the most important documents in the renting process and can often be key in deciding how much of your deposit you get back at the end of your agreement. You should therefore be extremely thorough and give it your full attention, while taking the necessary precautions to protect your interests. You must sign and return the inventory to us within 7 working days of receiving it.
Moving In

On the day you move in, you will come to our office, sign your tenancy agreement (if not already done so electronically) and the keys will be given to you. We take meter readings for the property from the day you move in. We want to make the move in process as simple and easy as possible for you, so we contact the utility companies for you which are:

  • Electricity
  • Gas
  • Council Tax
  • Water

You are then responsible to pay these bills from the day the tenancy agreement starts. Please note that we encourage tenants to also inform the utility provider as the agent can not be held responsible for your bills.

Signing Tenancy Agreements
The tenancy agreement is a contract between you and the landlord. It specifies certain rights to both you and the landlord, such as your right to live in the home for the agreed term and your landlord’s right to receive rent for letting the property.

You will sign 3 copies of your Tenancy Agreement. One will be kept by you, the landlord keeps one and we have one on our files.

Do I need to pay a deposit?
For all of our properties, you need to pay the equivalent of 1 month’s rent as a deposit. This is fully refundable at the end of the tenancy providing there is no damage or cleaning to be done to the property caused by yourself. As required by the amended Housing Act 2004 in April 2007 all of our deposits are held in a statutory deposit protection scheme. We use the Deposit Protection Service. You can read about it here www.depositprotection.com
I have a maintenance issue, what do I do?
If you rent a let only property, your maintenance issues will be dealt with by your landlord. We will give you your landlord’s details when you move into the property.

If we manage the property that you rent we will deal with any maintenance issues you have. Email your issue to maintenance@katiehomes.co.uk and we will get it sorted for you as soon as possible. In your email include; the property address, your name and contact number, the issue and, if possible, photos of the issue to help us rectify the problem.

Please be aware that we will prioritise issues in order of severity.

The Tenant Shop
Katie Homes has teamed up with Tenant Shop to streamline your registration process with the local council, water supplier and energy provider. Tenant Shop will notify all the necessary organisations that you have arrived and provide your contact information, moving in date and meter readings where applicable. With your permission, they will then provide you with details for different service companies to find you the best deals on electricity, gas and water.
We have partnered with Rent4Sure who offer you Tenant’s Liability Insurance. This insures any of the landlord’s fixtures and fittings that you may be responsible for against accidental damage as well as giving you the option to extend this cover to your own contents. Ask a member of staff how to apply or simply pick up a leaflet from our office.
Moving Out
Moving Out
You must give your landlord or agent 1 month’s written notice on the day before your rent due date. However, you can extend your contract providing the landlord is happy with you as a tenant and the condition of the property. (see additional charges).

We will arrange to meet you at the property to conduct a move out inspection. This has to be done on or before the last day of your contract. If your move out date is on the weekend, we will meet you at the property the following Monday.

As long as the condition of the property is to a good standard, barring normal wear and tear, and clean, as stated in your inventory, you will receive your deposit back in full.

Here’s what you should do:

      1. Give the property a thorough clean throughout, including carpets, windows, walls and furniture
      2. If it’s your responsibility, tidy up the garden and clear away any rubbish
      3. Return all of the keys to the landlord or agent (depending on who manages the property)
      4. Remove all of your personal belongings
      5. Be satisfied you’re leaving the property in a good and clean condition
Deposit Return
At the end of your tenancy, we will conduct a move-out inspection to check the condition of the property. If we are happy that the property is in the same condition as stated on the inventory when you started your tenancy, minus wear and tear, and there are no costs to deduct for maintenance, we will refund you your whole deposit within 14 days of you leaving the property.

If, however, the property is not in a reasonable standard, we will deduct an amount from the deposit to cover any maintenance costs.