Book a viewing
Viewings available 5 days a week (Mon-Fri 9am-5pm evenings and weekend viewings available on request)
View the Media Hub
Below you’ll find all of the documents you’ll need to commence the procedure with your new home
File a Maintenance Issue
Our in-house contractor is on hand to help you. Fill in the form and we’ll get back to you as soon as possible
Tenant Fees & Charges
If you lose your keys we will charge you for a replacement. This may result in the locks being changed which is a higher price.
£25 Per key + VAT
If you are no longer in a position to live in the property, but are still within your fixed term, we may allow you to leave if you can find a replacement (Subject to agreement from the landlord)
£50For new tenant + VAT
Know Your Budget
It is important to know how much you can afford monthly on the rent. You must remember that you will also be liable to pay for your own utilities (unless bills are included) i.e. gas, electricity, water, TV licence and council tax. Budgeting is essential.
When choosing a property, you should try to look for an area that is convenient for you i.e. close to work, local amenities, transport links etc. Check our area guides for more information.
Furnished or Unfurnished?
Always check the description to see if the property is furnished or unfurnished.
Dates of Availability
Check the property is available for the date that you would like to start your tenancy.
Questions & Answers
Looking for somewhere new to live can be a daunting task but here at Katie Homes Ltd we aim to make it as simple and as stress free as possible. Take a look at the advice below and if we haven’t answered your question, just give us a call and a member of our team will endeavour to help.
How do I book a viewing?
Make a list of the properties you would like to see and give us a call to arrange a viewing.
We can show you as many properties as you like, all in one viewing. Don’t worry if you don’t have transport – we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will take you to the property.
We will arrange accompanied viewings 5 days a week (Mon-Fri 9am-5pm evening and weekend viewings available upon request) at a time that suits you.
Do I need to meet the landlord?
In most cases you will not meet the landlord as we are the agents, you deal with us. We will manage all negotiations between yourself and the landlord and ensure all the paperwork is completed for your tenancy.
I want to take the property, what do I do now?
Once you have confirmed that you want to take the property for the agreed rent we require the following from you.
- Holding fee (equivalent to one weeks rent)
- Previous landlord reference
- Employer reference
- Guarantor (if student or self-employed)
- Copy of a bank statement (3 months bank statements or pay slips)
- Copy of photo ID
You can come into the office to complete these forms, or we can do everything via email.
What is an inventory?
On the day you move in, you will come to our office, sign your tenancy agreement (if not already done so electronically) and the keys will be given to you. We take meter readings for the property from the day you move in. We want to make the move in process as simple and easy as possible for you, so we contact the utility companies for you which are:
- Council Tax
You are then responsible to pay these bills from the day the tenancy agreement starts. Please note that we encourage tenants to also inform the utility provider as the agent can not be held responsible for your bills.
Signing Tenancy Agreements
You will sign 3 copies of your Tenancy Agreement. One will be kept by you, the landlord keeps one and we have one on our files.
Do I need to pay a deposit?
I have a maintenance issue, what do I do?
If we manage the property that you rent we will deal with any maintenance issues you have. Email your issue to email@example.com and we will get it sorted for you as soon as possible. In your email include; the property address, your name and contact number, the issue and, if possible, photos of the issue to help us rectify the problem.
Please be aware that we will prioritise issues in order of severity.
The Tenant Shop
We will arrange to meet you at the property to conduct a move out inspection. This has to be done on or before the last day of your contract. If your move out date is on the weekend, we will meet you at the property the following Monday.
As long as the condition of the property is to a good standard, barring normal wear and tear, and clean, as stated in your inventory, you will receive your deposit back in full.
Here’s what you should do:
- Give the property a thorough clean throughout, including carpets, windows, walls and furniture
- If it’s your responsibility, tidy up the garden and clear away any rubbish
- Return all of the keys to the landlord or agent (depending on who manages the property)
- Remove all of your personal belongings
- Be satisfied you’re leaving the property in a good and clean condition
If, however, the property is not in a reasonable standard, we will deduct an amount from the deposit to cover any maintenance costs.