1. How do I book a viewing?

You have used our quick search tool and found a list of properties that you think you might like.

Make a list and give us a ring!

We can show you as many properties as you like, all in one viewing. Don't worry if you don't have transport - we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will give you a lift!

We will arrange accompanied viewings 7 days a week at a time that suits you best.

2. Do I need to meet the landlord?

In most cases you will not meet the landlord as we are the agents, you deal with us. We will manage all negotiations between yourself and the landlord and ensure all the paperwork is completed for your tenancy.

3. I want to take the property, what do I do now?

Once you have confirmed that you want to take the property for the agreed rent we require the following from you.

• Agency Fee
• Previous landlord reference
• Employer reference (if employed)
• Guarantor (if student or self employed)
• Copy of a bank statement
• Copy of photo ID

You can come into the office to complete these forms, or we can do everything via email.

4. What is an Agency Fee?

All agents charge an Agency Fee. As soon as you pay this fee the property is taken off the market and is held for you. The fee also covers all paper work, reference checks, contracts and any other administration.

Our fees are:

• £150 (plus VAT) per person for a single tenant
• £100 (plus VAT) per person for multiple tenants

5. Do I need to pay a deposit?

For all of our properties you need to pay the equivalent of 1 month's rent as a deposit. This is fully refundable at the end of the tenancy providing there is no damage to the property caused by yourself. As required by the amended Housing Act 2004 in April 2007 all of our deposits are held in a statutory deposit protection scheme. We use the Deposit Protection Service. You can read about it here www.depositprotection.com

6. What is an Inventory?

When you have moved in, most landlords will present you with an Inventory. This is one of the most important documents in the renting process and can often be key in deciding how much of your deposit you get back at the end of your agreement. You should therefore be extremely thorough and give it your full attention, while taking the necessary precautions to protect your interests. You must return the inventory to either your landlord, or to us, within 10 working days.

7. Signing Tenancy Agreements

The tenancy agreement is a contract between you and the landlord. It specifies certain rights to both you and the landlord, such as your right to live in the home for the agreed term and your landlord's right to receive rent for letting the property.

You will sign 3 copies of your Tenancy Agreement. One will be kept by you, the landlord keeps one and we have one on our files.

8. Moving In

On the day you move in, you will come to our office, sign your tenancy agreement and the keys will be given to you. We take meter readings for the property from the day you move in. We want to make the move in process as simple and easy as possible for you, so we register you for your utilities which are:

• Electricty
• Gas
• Council Tax
• Water

You are then responsible to pay these from when you receive your first bill.

9. Moving out

You must give your landlord or agent 1 month's notice prior to the end of your contract. However, you can extend your contract providing the landlord is happy with you as a tenant and the condition of the property.

It's important to take of the property to maximise the chances of receiving you deposit back in full at the end of your tenancy.

As long as the condition of the property is the same as when you moved in (barring normal wear and tear), you'll have no problem.

Here's what you should do:

• Give the property a thorough clean, including carpets, windows, walls and furniture
• If it's your responsibility, tidy up the garden and clear away any rubbish
• Return all of the keys to the landlord
• Remove all of your personal belongings
• Be satisfied you're leaving the property as you found it.