Tenants

Make a list of the properties you would like to see and give us a call to arrange a viewing.

We can show you as many properties as you like, all in one viewing. Don’t worry if you don’t have transport – we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will take you to the property.

We will arrange accompanied viewings 5 days a week (Mon-Fri 9am-5pm evening and weekend viewings available upon request) at a time that suits you.

In most cases you will not meet the landlord as we are the agents, you deal with us. We will manage all negotiations between yourself and the landlord and ensure all the paperwork is completed for your tenancy.

Once you have confirmed that you want to take the property for the agreed rent we require the following from you.

• Holding fee (equivalent to one weeks rent)
• Previous landlord reference
• Employer reference
• Guarantor (if student or self-employed)
• Copy of a bank statement (3 months bank statements or pay slips)
• Copy of photo ID

You can come into the office to complete these forms, or we can do everything via email.

On the day you move in, you will come to our office, sign your tenancy agreement (if not already done so electronically) and the keys will be given to you. We take meter readings for the property from the day you move in. We want to make the move in process as simple and easy as possible for you, so we contact the utility companies for you which are:

• Electricity
• Gas
• Council Tax
• Water

You are then responsible to pay these bills from the day the tenancy agreement starts. Please note that we encourage tenants to also inform the utility provider as the agent can not be held responsible for your bills.

You will sign 3 copies of your Tenancy Agreement. One will be kept by you, the landlord keeps one and we have one on our files.

If we manage the property that you rent we will deal with any maintenance issues you have. Email your issue to maintenance@katiehomes.co.uk and we will get it sorted for you as soon as possible. In your email include; the property address, your name and contact number, the issue and, if possible, photos of the issue to help us rectify the problem.

Please be aware that we will prioritise issues in order of severity.

We will arrange to meet you at the property to conduct a move out inspection. This has to be done on or before the last day of your contract. If your move out date is on the weekend, we will meet you at the property the following Monday.

As long as the condition of the property is to a good standard, barring normal wear and tear, and clean, as stated in your inventory, you will receive your deposit back in full.

Here’s what you should do:

1. 1. 1. Give the property a thorough clean throughout, including carpets, windows, walls and furniture
      2. If it’s your responsibility, tidy up the garden and clear away any rubbish
      3. Return all of the keys to the landlord or agent (depending on who manages the property)
      4. Remove all of your personal belongings
      5. Be satisfied you’re leaving the property in a good and clean condition

If, however, the property is not in a reasonable standard, we will deduct an amount from the deposit to cover any maintenance costs.